imjudi Frequently Asked Questions

Click the imjudi Login link in the navigation menu and select the registration option. Fill in your full name, email address, Malaysian mobile number, and create a secure password. You will receive a one-time password (OTP) to your mobile number to verify your account. Registration takes under two minutes and your MYR wallet is created automatically.

You must be at least 21 years old to register and play on imjudi. This is a strict requirement with no exceptions. Age is verified during the KYC process, and any account found to belong to a person under 21 will be closed immediately with all winnings forfeited and deposits returned to the original payment source.

imjudi requires a clear copy of a government-issued photo ID — your MyKad is the most commonly used document for Malaysian players. You may also use a valid passport. For higher withdrawal tiers, a recent utility bill or bank statement showing your name and address may be requested as proof of address. KYC is completed entirely online via your account settings.

No. imjudi enforces a strict one-account-per-person policy. Duplicate accounts — whether under the same name, mobile number, device, IP address, or payment method — are prohibited and may result in permanent suspension of all associated accounts and forfeiture of all balances. If you have accidentally created a duplicate account, contact support immediately.

On the imjudi Login page, click the 'Forgot Password' link. Enter the email address associated with your account and you will receive a password reset link within a few minutes. If you no longer have access to that email address, contact our 24/7 support team via live chat to verify your identity and regain access.

You can request account closure at any time by contacting imjudi customer support via live chat or by emailing [email protected]. Any real-money MYR balance remaining in your account will be returned to your verified payment method following standard checks. Bonus funds are forfeited upon account closure unless their wagering requirements have already been met.

The minimum deposit on imjudi varies by payment method but is generally RM 10 for e-wallets such as Touch 'n Go eWallet, Boost, and GrabPay, and RM 20 for FPX bank transfers via Maybank2u, CIMB Clicks, and Public Bank. Exact minimums for each method are displayed in the imjudi banking section when you initiate a deposit.

Touch 'n Go eWallet deposits on imjudi are typically credited to your MYR wallet within seconds. During peak hours or occasional system maintenance windows, processing may take up to 5 minutes. If a deposit has not appeared in your account after 15 minutes, take a screenshot of the transaction reference from your TNG app and contact imjudi support.

For verified accounts, most imjudi withdrawals via e-wallet (Touch 'n Go, Boost, GrabPay) are processed within 15–60 minutes. FPX bank transfers to Maybank, CIMB, and Public Bank typically arrive within 1–3 business hours during banking hours. Withdrawal requests placed outside banking hours or on Malaysian public holidays may be queued until the next working day.

imjudi does not charge platform-side fees for deposits or withdrawals. However, your e-wallet provider or bank may apply their own transaction or conversion fees, which are outside imjudi's control. All imjudi accounts operate in Malaysian Ringgit (MYR), so no currency conversion is applied on our end for Malaysian payment methods.

imjudi supports a full range of Malaysian-friendly payment methods including Touch 'n Go eWallet, Boost, GrabPay, DuitNow, and FPX-linked online banking via Maybank2u, CIMB Clicks, Public Bank, and Hong Leong Bank. All transactions are processed in MYR. Third-party or cryptocurrency deposits are not currently accepted.

Withdrawals occasionally take longer due to routine compliance checks, unverified KYC status, pending wagering requirements on bonus funds, or public holidays affecting Malaysian banking hours. Ensure your account is fully KYC-verified and that you have met any applicable wagering requirements. If your withdrawal has been pending for more than 24 hours, contact imjudi support with your transaction ID.

imjudi offers a wide range of slot games from leading providers, including classic 3-reel slots, video slots with bonus rounds, and progressive jackpot slots. Malaysian players can browse the full slots library at the imjudi Slots page, with filters by provider, theme, and RTP percentage. All games are available directly in your browser — no download required.

Yes. imjudi's sportsbook covers live football betting including the Malaysia Super League, EPL, Champions League, and major international tournaments. Live in-play betting allows you to place wagers while matches are in progress, with odds updating in real time. You can also bet on UFC, badminton, and a range of other sports popular with Malaysian punters.

imjudi's Crash game uses a provably fair algorithm. A multiplier climbs from 1x upward and players must cash out before the curve crashes. The crash point is determined by a cryptographically verifiable random seed, meaning the outcome cannot be manipulated by imjudi or the player after a round begins. You can verify individual round results using the seed values displayed post-round.

Yes, imjudi is fully optimised for mobile browsers on both Android and iOS devices. You do not need to download a separate app — simply visit imjudi.net in your mobile browser and the platform adapts automatically to your screen size. Slots, live casino, crash, blackjack, and sportsbook are all available on mobile with full functionality.

RTP varies by individual game title, but most slots available on imjudi carry an RTP between 94% and 97%. Higher-RTP games are generally found in the table games and classic slots categories. The RTP for each game is typically listed in the game's information panel or paytable screen. RTP is a long-term statistical average and does not guarantee results in any individual session.

imjudi offers a welcome bonus to newly registered Malaysian players on their first deposit. Bonus details — including the match percentage, maximum bonus amount in MYR, and applicable wagering requirements — are displayed on the promotions page within the platform after you sign in. Bonuses are credited to a separate bonus wallet and are subject to specific terms and conditions.

Wagering requirements specify how many times you must bet through a bonus amount before any winnings derived from it can be withdrawn. For example, a RM 50 bonus with a 20x wagering requirement means you must place a total of RM 1,000 in eligible bets before requesting a withdrawal of bonus-derived winnings. Wagering requirements vary per promotion and are detailed in each offer's terms.

Whether a bonus can be used on sports betting, slots, or both depends on the specific promotion. Most welcome and deposit match bonuses on imjudi specify eligible game categories in their terms. Slots bonuses typically count 100% toward wagering requirements, while sports bets may count at a lower rate or may not be eligible at all. Always check the individual bonus terms before opting in.

imjudi rewards regular Malaysian players through an ongoing loyalty programme. Points are accumulated based on real-money wager volume across games and can be redeemed for bonus credits. Higher activity levels unlock better point multipliers and access to exclusive promotions. Full details of the imjudi loyalty scheme are available inside your account once you are signed in.

Sign in to your imjudi account and navigate to Account Settings, then select the Responsible Gaming section. From there you can set daily, weekly, or monthly deposit limits and loss limits. Limit reductions take effect immediately. Increases require a 24-hour cooling period before they activate, giving you time to reconsider. These tools are free and available at any time.

Self-exclusion allows you to block yourself from accessing imjudi for a defined period — minimum 6 months, 1 year, or indefinitely. Once activated, the exclusion takes effect immediately and cannot be reversed before the term expires. To activate self-exclusion, go to Account Settings > Responsible Gaming > Self-Exclusion, or contact our 24/7 support team directly if you need it applied urgently.

imjudi operates under an international online gaming authority licence. Licensing details are available in the platform's footer and terms documentation. All games offered through imjudi are sourced from certified providers whose titles undergo independent RTP and fairness testing. Player funds are held separately from operational funds to ensure they are protected.

imjudi offers 24/7 English-language customer support via live chat, accessible after signing in to your account. You can also reach the support team by email at [email protected]. The team handles account queries, payment issues, technical problems, responsible gaming requests, and general questions. imjudi aims to respond to all email enquiries within 2 business days.